**Privacy Statement for Sunset Estates Samui Penthouses**

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At Sunset Estates Samui Penthouses, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Statement explains how we collect, use, disclose, and protect your information when you use our website, book accommodations with us, or otherwise interact with our services.

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**Information We Collect**

We may collect the following types of personal information:

*   **Contact Information:** Name, email address, phone number, postal address.
*   **Booking Information:** Dates of stay, number of guests, room preferences, payment details (credit card information is processed securely by our payment processor and is not stored directly by us).
*   **Travel Information:** Flight details, arrival/departure times, passport information (where required for legal compliance).
*   **Demographic Information:** Age, nationality (where required for legal compliance).
*   **Website Usage Data:** IP address, browser type, operating system, pages visited, time spent on our website, and other analytics data.
*   **Marketing Preferences:** Whether you have opted in to receive marketing communications from us.
*   **Special Requests:** Information about your specific needs or preferences during your stay (e.g., dietary restrictions, accessibility requirements).

**How We Collect Information**

We collect information in the following ways:

*   **Directly from You:** When you make a booking through our website, contact us by email or phone, or fill out a form on our website.
*   **Through Our Website:** Using cookies and other tracking technologies.
*   **From Third-Party Booking Platforms:** Such as Booking.com, Expedia, or Airbnb (subject to their own privacy policies).
*   **From Affiliates:** When you book through our travel agent or partner.

**How We Use Your Information**

We use your information for the following purposes:

*   **To Process Bookings:** To confirm and manage your reservation, including processing payments and sending booking confirmations.
*   **To Provide Customer Service:** To respond to your inquiries, address your concerns, and provide support during your stay.
*   **To Improve Our Services:** To analyse website usage data and customer feedback to improve our website, services, and accommodations.
*   **To Send Marketing Communications:** To send you newsletters, promotional offers, and other marketing materials (only if you have opted in to receive them).
*   **To Comply with Legal Obligations:** To comply with applicable laws and regulations, such as tax reporting requirements.
*   **To Personalize Your Experience:** To tailor your stay to your preferences and provide a more enjoyable experience.

**How We Share Your Information**

We may share your information with the following categories of recipients:

*   **Service Providers:** Third-party companies that provide services on our behalf, such as payment processing, website hosting, data analytics, and marketing automation. We ensure that these service providers are contractually obligated to protect your information.
*   **Third-Party Booking Platforms:** We may share information with the online travel agencies to complete your booking.
*   **Legal Authorities:** We may disclose your information to legal authorities if required by law or legal process.
*   **Business Partners:** We may share information with our partners for operational purposes.

**Cookies and Tracking Technologies**

We use cookies and other tracking technologies on our website to collect information about your browsing activity. You can control cookies through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website.

**Data Security**

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

*   Using secure servers to store your information.
*   Encrypting sensitive data during transmission.
*   Implementing access controls to restrict access to your information to authorized personnel.
*   Regularly reviewing our security procedures.

**Data Retention**

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

**Your Rights**

You have the following rights regarding your personal information:

*   **Access:** You have the right to request access to the personal information we hold about you.
*   **Correction:** You have the right to request that we correct any inaccurate or incomplete information.
*   **Deletion:** You have the right to request that we delete your personal information (subject to certain exceptions).
*   **Objection:** You have the right to object to the processing of your personal information for certain purposes, such as marketing.
*   **Restriction:** You have the right to request that we restrict the processing of your personal information in certain circumstances.
*   **Data Portability:** You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise your rights, please contact us using the contact information provided below.

**International Data Transfers**

If you are accessing our website or booking accommodations from outside of Thailand, your personal information may be transferred to and processed in Thailand, which may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to Thailand.

**Changes to This Privacy Statement**

We may update this Privacy Statement from time to time. We will post any changes on our website and update the "Last Updated" date above.

**Contact Us**

If you have any questions or concerns about this Privacy Statement or our data handling practices, please contact us:

*   **Email:** info@samuisunsets.com
*   **Phone:**+351912025568
**Last Updated:** 06/05/2025